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7 Tips for Touring an Assisted Living Community

March 3, 2021

virtual tour of assisted living in dallas

When you’re looking at assisted living options for your loved one, you want to get all of the details you can. Once you’ve narrowed down your choices, an assisted living tour is often a great idea. This can help answer your questions and give you a feel for day-to-day life at each location.

Many assisted living communities have paused in-person tours. But it’s likely you can still tour virtually. Use these seven tips to help you get the most out of your visit.

  1. Research the assisted living community and local area. Some of your questions may be answered with an online search. So, make sure you do your research before your visit. Families often like to read online reviews posted by current families. If you’re taking an assisted living tour at a community in a new neighborhood, research the amenities and safety of the local area too.  
  1. Prioritize your needs. Before your assisted living tour, talk through the care and services most needed. Not only share your priorities but also talk with your loved one about his or her wishes. You want to know what is most important to him or her. This conversation will help make sure everyone agrees on the features to look for as you take your tour.
  1. Bring a question list and take notes. In the days before your tour, start a question list. Some families already know several things they want to ask. Use your list during your tour and take notes as each question is answered. That way you can look back as you compare your options.
  1. Get opinions from current residents.  One of the best ways to get a feel for an assisted living community is to hear from those who live in it. If you’re taking a virtual tour, ask if they have comments or stories from current residents. In some cases, you may be able to talk with a resident or family member too. Use some of your biggest concerns or most important features to guide your conversation.

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  1. Understand who will provide care. In addition to current residents, hearing from staff can help with your decision. If possible, talk with a staff member other than your tour guide. As you take your assisted living tour, get to know about the qualifications of the staff. Do they have specific training or education? How many staff members are there? How long have they been working there? This can give you a sense of the type and quality of care provided.
  1. Take note of safety throughout the tour. One of the biggest concerns for families of seniors is safety. Through each step of your tour, focus specifically on safety and security procedures. This can include how the community handles visitors, medications, or infection prevention. Make sure you know about the process for emergencies. Even more, look to see if the layout and staffing create a safe environment and prevent potential falls.
  1. Check in after the tour. Even after a great assisted living tour, it’s common to have a few more questions. Most tour guides will follow up with you after a visit. However, don’t hesitate to check back in too. If you think the community is a good fit, some families like to do another tour to confirm their choice. Then, you can make your assisted living decision with confidence.

Schedule Your Virtual Tour of Monticello West

We’d love the chance to tell you more about our assisted living community. Monticello West is currently offering one-hour virtual tours at times throughout the day. Contact us by phone or schedule your virtual tour online today.


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“Mom loves her apartment. It’s nicely painted and carpeted, and the size is perfect for her. She has a living room area with a full-size couch and chairs, so she can entertain guests. I visit a couple of times a week, and my husband swings by on other days. My son stops by every few weeks, too. Mom has her own space that looks and feels like home. Every time I’m there, she just seems contented. ”

-Cindy, Daughter of Resident

“The minute I entered the community I liked what I saw, but it didn’t stop there. I’ve visited other communities where the furniture was lovely in the main areas and when you proceeded down the hallways, it was a different scenario. But as we continued to look around at Monticello West, I thought: This is pleasant! ”

-Mary, Resident

“The staff is caring and genuine. From the beginning, we didn’t feel like we were being processed, date-stamped and handed off to the next person. The community must have an exceptional hiring process, because I have yet to find someone there who isn’t qualified, doesn’t respect me or that I don’t enjoy. The caregivers are polite, and perhaps most important, I trust them.”

-Susan, Daughter of Resident

It’s Never Been Easier to Take the First Step

Whether you’re seeking an active, independent lifestyle in a spacious apartment, need a little help with daily activities, a place to recover successfully following an illness or injury, or a loved one requires personalized memory care, you’ll find the senior living services you need here in the Park Cities. Best of all, your loved ones will get the help they need in surroundings that feel like home.

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Dallas, TX 75205

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