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May 1, 2020 – There are 28 residents at Monticello West tested positive for COVID-19. The health and safety of residents and employees is our top priority; therefore, we enhanced our internal processes and protocols at the onset of this health crisis to better protect our community. We will continue with daily screening of our residents and employees for symptoms and restrict visitation to anyone other than essential personnel. We will remain flexible as this crisis evolves to ensure we’re following the latest guidance from the Centers for Disease Control and Prevention. We will adapt as these issues continue to evolve, and new challenges arise. We are supporting the affected residents and providing regular updates to the appropriate local, county and state health departments. Our thanks to the residents and families for all your support.

March 16, 2020 –  After careful consideration for the health and safety of residents, employees, and family members, our community amended its visitor policy on Monday, March 16, and is restricting visitors from entering our community.

Please bookmark the LCS website for future updates and information regarding our community COVID-19 response and prevention measures already implemented, such as:

  • Educating all staff and residents in social distancing guidelines
  • Increasing the frequency and rigor of cleaning and disinfecting common community areas
  • Implementing temporary visitor restrictions, including deliveries
  • Canceling on-site large group social events and recreational activities
  • Reviewing and executing our emergency preparedness and response program
  • Asking residents and employees to reschedule travel plans and remain in our community
  • Deploying an updated visitor advisory for communities and to campus
  • Coordinating best practices across the broad, LCS partner network
  • Making the Centers for Disease Control and Prevention’s COVID-19 prevention resources and recommendations available to all employees

All future updates regarding the COVID-19 response, including visitor policies, social distancing guidelines, and prevention recommendations, can be found here. LCS has also opened a national hotline for information. Call 855-998-4934.

 

 

“Mom loves her apartment. It’s nicely painted and carpeted, and the size is perfect for her. She has a living room area with a full-size couch and chairs, so she can entertain guests. I visit a couple of times a week, and my husband swings by on other days. My son stops by every few weeks, too. Mom has her own space that looks and feels like home. Every time I’m there, she just seems contented. ”

-Cindy, Daughter of Resident

“The minute I entered the community I liked what I saw, but it didn’t stop there. I’ve visited other communities where the furniture was lovely in the main areas and when you proceeded down the hallways, it was a different scenario. But as we continued to look around at Monticello West, I thought: This is pleasant! ”

-Mary, Resident

“The staff is caring and genuine. From the beginning, we didn’t feel like we were being processed, date-stamped and handed off to the next person. The community must have an exceptional hiring process, because I have yet to find someone there who isn’t qualified, doesn’t respect me or that I don’t enjoy. The caregivers are polite, and perhaps most important, I trust them.”

-Susan, Daughter of Resident

It’s Never Been Easier to Take the First Step

Whether you’re seeking an active, independent lifestyle in a spacious apartment, need a little help with daily activities, a place to recover successfully following an illness or injury, or a loved one requires personalized memory care, you’ll find the senior living services you need here in the Park Cities. Best of all, your loved ones will get the help they need in surroundings that feel like home.

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Monticello West

5114 McKinney Avenue

Dallas, TX 75205

P: (214) 528-0660

F: (214) 520-2511

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