Meet the Team

The unprompted, friendly service is what really makes our community different. And we can offer this because our team members stay. It’s not unusual to meet a staff member who has worked here 10, 15, 20, even 30 years. Getting to know residents and their families is a top priority. They laugh with them, listen to them, befriend them — often going out of their way to make someone feel welcome, important and included. We’re proud of our team, and we know you’ll love them as much as we do.

If you’d like to talk to someone on our leadership team, reach out to us at 214-528-0660 or use the contact form on this page.

Michael Basha

Executive Director
Michael Basha photo

Michael is dedicated to serving the residents at Monticello West. He earned his master’s degree in history from the University of Texas at Arlington and uses his passion for learning in every interaction he has with residents and family members. He is committed to leading his team with a focus on customer service and teamwork.
Watch Michael’s video bio

Sandra Branch

Wellness Director
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Sandra has been the Wellness Director at Monticello West since 2011. She has had a career in nursing for over 30 years. When she is not here supporting the residents, she is caring for her grandchildren.
Watch Sandra’s video bio

Bailey Ford

Life Enrichment Director
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In 2018, Bailey’s grandmother was diagnosed with Alzheimer’s disease, and her family needed support. Seeing her grandmother thrive in a community that kept her engaged led Bailey to discover her purpose. She knew then that she wanted to make a difference in the lives of seniors.
Watch Bailey’s video bio

Nan Mulvaney

Director of Community Relations
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Nan brings 30 years of experience to our community. Her path into senior living was inspired by caring for two aunts who had dementia, and she truly enjoys forming relationships with residents and families as they navigate through this chapter in their lives.

Watch Nan’s video bio

Joie’ Thornton

Move-in Coordinator
Joie Thornton photo

Originally a native of California, Joie’ has lived in Dallas for 10+ years. Her role here at Monticello West is to make sure your loved ones have a smooth transition into the community. She will guide you and your loved one through the move in process. Whether it’s completing paperwork, scheduling a move-in date, or anything else you or your loved one may need, Joie’ is available to provide continuous support during the move-in process.

Watch Joie’s video bio

Tim Oliveros

Plant Operations Manager
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Tim serves as Plant Operations Manager at Monticello West. Previously, he was the Lead Maintenance Manager at an apartment complex in Plano, Texas. Born and raised on the Hawaiian island of Oahu, he makes a point to travel to Hawaii every year.
Watch Tim’s video bio

Kathy Dowden

Director of Human Resources
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Kathy is the Director of Human Resources and has been with Monticello West since 2011. One of her greatest joys is her weekly trivia sessions with our residents.
Watch Kathy’s video bio

Ginger Cash

Office Manager
Ginger Cash photo

Ginger is Monticello West’s Business Office Manager. She began her career at the community in 2000 and worked her way up to her current position in 2006.
Watch Ginger’s video bio

Maria Espinal

Culinary Director

Maria was born in La Ceiba, Honduras and moved to Lafayette Louisiana to pursue her bachelor’s in business management at the University of Louisiana at Lafayette. She graduated from The Art Institute of Dallas with a bachelor’s degree in the Culinary Arts Degree Program and she recently earned her Master of Science in Hospitality Management from the University of Houston. Maria is passionate about providing the best culinary experience our residents can have.

Crystal Walker, LVN

Memory Care Director

A nurse with nearly two decades of experience, Crystal enjoys expanding her expertise to supporting memory care residents. She is a certified dementia practitioner with a comprehensive background in mental health. She feels a strong calling to serve seniors with dementia and enjoys spending time singing, dancing or just simply listening to their stories.

Watch Crystal’s video bio

Jackie Wolfe

Life Enrichment Coordinator

Jackie focuses on supporting the residents in Memory Care with engaging activities that stimulate the healthy mind, body and spirit. Her holistic approach and passionate enthusiasm are what makes her activities engaging and fun.

Watch Jackie’s video bio

Wellness & Safety Programs


At Monticello West, every detail of our wellness and safety programs is designed to ensure optimum well-being for residents and peace of mind for their families.